Business Partnering Excellence

Helping IT leaders create business impact


The global IT function of a major pharmaceutical company was concerned about being perceived as lacking proactivity and business impact by some of its internal business partners. Its leadership team (LT) thus required insight into its existing business partnering and opportunities for development. Building on SiLS’ extensive experience of functional strategy, the LT requested SiLS to gather and synthesise the views of senior partners from across the organisation as the backbone for an improvement program.


SiLS engaged senior internal partners of the IT function to build a comprehensive assessment of current partnering and the implications and opportunities for improvement, in a 3-step process:

  1. Development of hypotheses through discussions with functional experts inside the IT division, resulting in a tailored interview guide.

  2. Interviews with leaders across the business to test hypotheses, uncover pain points, and identify improvement opportunities.

  3. In-depth analysis and development of recommendations, including application of the SiLS Business Partnership Ladder (BPL), identification of common themes by systematic qualitative analysis, and presentation of the insights gathered to the Leadership Team.

Recommendations and outcome

SiLS’ assessment showed satisfaction with Global IT as a trusted partner, but also identified an opportunity for improvement in the context of a fast-changing technological landscape. The main recommendations for Global IT centred on two areas: (1) agile operating models; (2) development and implementation of innovative digital tools and platforms. SiLS’ insights and recommendations enabled the Leadership Team to implement transformative initiatives, re-invigorating its mission of bringing innovation and efficiency to the organisation.